Errors

API responses may return the following codes and messages in case of any errors.

info

These messages are not meant to be displayed to the end user, as most of them are of very technical nature.
Instead, the Merchant’s system or shop should decide what to do in each of these cases (for instance, suggesting a new payment method when the risk check fails).

Code	Message	Meaning	Action
101	Merchant not found.	The Merchant does not exist or was not recognized.	Check the API key.
102	Transaction not found.	Transaction does not exist. Rare; may occur when redirecting back from the acquirer.	Try again later or contact us.
103	The checksum does not match.	The calculation algorithm or the API password is invalid.	Check the checksum calculation algorithm and the API password. Pay particular attention not to confuse API password and webhook key.
104	Unsupported payment type.	Payment method does not exist or merchant does not have this payment method configured.	Find your payment method from list in Appendix or contact us for setting up required payment method.
105	Deprecated.
106	The payment processor is not responding.	Acquirer is not responding.	Try again later.
107	There has been an error with the payment processor.	Acquirer service is not responding or returning errors.	Try again later or contact us.
108	Payment error	Acquirer returned a payment-related error. Includes more information in the message if available.	Look into error message and contact us if required.
109	Merchant does not have payment processor for this payment type.	No acquirer has been defined for the merchant.	Contact us.
110	Customer did not agree to the risk check process required by this payment method.	Customer must explicitly agree to the risk check process.	Check risk_check_approval. Remind the customer that risk check must be approved.
111	Risk check processor not found.	System error.	We probably already noticed this error and working on it. Contact us if necessary.
112	Customer did not pass the risk check.	Customer had insufficient risk check score, wasn’t identified by the risk check service or the address does not exist.	Inform the customer and suggest alternative payment methods.
113	There has been an error with the risk check.	Error in the risk check processor’s service.	Try again later.
114	Too many risk check attempts from this address.	Customer from the same IP has attempted to submit an order (and failed the risk check) multiple times, possibly with different personal/address data.	Suggest an alternative payment method.
115	Payment provider not found.	System error.	We probably already noticed this error and working on it. Contact us if necessary.
116	Risk check adapter not found.	System error.	We probably already noticed this error and working on it. Contact us if necessary.
117	Payment adapter not found.	System error.	We probably already noticed this error and working on it. Contact us if necessary.
118	Recurring payment could not find the original transaction.	You are trying to run a recurring transaction, but the original transaction was not found.	Provide or check original_transaction_id's validity.
119	This payment processor does not support recurring payments.	You are trying to make a recurring payment with an acquirer that doesn’t support recurring payments.	Make a new non-recurring payment.
120	Recurring payment could not find the original payment token.	The tokens needed to make a repeat transaction with the acquirer could not be found.	Make a new non-recurring transaction.
121	This payment processor does not support refunds.	Refunds cannot be made for this acquirer.	Contact us if the transaction MUST be refunded.
122	The refunded amount cannot exceed the original amount.	Combined amount of past refunds for this transaction is larger than the original amount.	Check the amount to be refunded.
123	This currency is not supported.	The selected currency is not supported by this acquirer.	Make sure provided currency code is valid and try another currency otherwise.
124	Invalid country code.	The country has not been specified in the correct format.	Make sure the country code is in the ISO 3166-1 alpha-2 code format.
125	Invalid or missing return URLs.	No valid return URLs have been specified in the payment request.	Check the parameters success_url, error_url, and postback_url.
126	Invalid bank account information.	The bank data of a direct debit transaction does not pass the validation.	Check IBAN and BIC.
127	This payment processor does not support authorization.	The payment processor does not support authorize/capture/reverse operations.	Use payment call or contact us.
128	Transaction has not been authorized for capture or reverse operation.	The status of transaction is other than “authorized”, that is, it has already been captured or reversed or was not authorized to begin with.	Create a new payment.
129	Deprecated.
130	Error converting legacy bank information to IBAN/BIC.	(No longer used, because legacy parameters are no longer accepted.)	Use IBAN or BIC instead.
131	This payment processor does not support Mandate generation.	SEPA Mandate generation cannot be used with this payment processor.	Use payment call.
132	Reserved.	Reserved.
134	Amount cannot be zero or negative.	Payments with zero or negative amounts are rejected by all acquirers.	Only send payments with an amount greater than zero.
135	Payouts not supported.	Payment processor does not support payouts.	Make sure the payment processor you are using supports payouts.
136	Transaction status change not possible.	The status change is not permitted or logical, for example trying to change a cancelled transaction to completed.	Try another status or contact us.
137	Debt collector not found.	The debt collector assigned for the merchant does not exist or is not working.	Contact us.
138	Debt collections for this merchant are not supported.	This merchant does not have debt collections enabled.	Contact us.
139	The debt collector returned an error.
140	Amount submitted to debt collection does not match transaction amount.	The verify_amount option, if used, must match the transaction amount.	Verify that the transaction amount is correct before retrying.
141	Factoring allowance exceeded.	Merchant has exceeded the limit of factored transaction amounts within a set time limit.	Contact us to raise the limit or try again in a new calendar month/year.
142	Age conditions for debt claim are not met.	Transaction is too new or too old to be sent to debt collection or factoring.	Try again later or contact us to change age limits.
144	Unauthorized.	The passed credentials are invalid.	Check your api_key and api_password.
145	Channel cannot be found.	Provided url_name does not match to any active channels.	Check url_name.
146	Import error: related error message.	Import error will describe any validations that the request could not pass.